Refund & Cancellation Policy

A selected rectangle is reserved for 15 minutes. If payment is not completed and confirmed before the reservation expires, the reservation and pending order are marked expired and the rectangle becomes available again. Starting checkout does not extend the reservation.

Payment is processed by Xflow. Pixel Empire does not treat a payment as a completed purchase merely because a checkout page was opened or a payment attempt was started. A purchase becomes final only after the payment provider confirms the payment and Pixel Empire confirms the order while the reservation is still active.

Because this is a new digital product, refund requests are reviewed case by case. You may contact support if you were charged but the territory was not recorded, if the same order was charged more than once, or if a payment-provider or technical error appears to have caused an incorrect charge. We do not promise a guaranteed refund period or create a refund entitlement beyond rights that apply under law.

A failed checkout should not create a completed territory. If your bank or payment provider shows a pending or reversed authorization, allow the provider's normal processing time before treating it as a completed charge. For duplicate or incorrectly completed charges, send support the order details and payment references so we can investigate with the provider. Do not send full card numbers or passwords.

Contact us using the support email shown on the Contact page. Include your account email, order ID, date and amount of the charge, and the relevant payment-provider reference. We will review the records and respond with the outcome available for that transaction.